Terms & Conditions

Last Updated: May 29, 2026

Welcome to KitBox. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

KitBox is a brand owned and operated by RedTree.

Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

Products & Availability

All products displayed on our website are subject to availability.

As our candles are handcrafted in small batches, slight variations in color, appearance, finish, wax texture, fragrance intensity, or packaging may occur. Such variations are a natural characteristic of handmade products and shall not be considered defects.

We reserve the right to discontinue, modify, or update products without prior notice.

Pricing

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

While we strive to ensure pricing accuracy, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

Orders

Once an order is placed, you will receive an order confirmation via email, SMS, or other available communication channels.

KitBox reserves the right to refuse, cancel, or limit any order at its sole discretion, including orders suspected of fraudulent activity or misuse.

Handmade & Made-to-Order Products

KitBox products are handcrafted and produced in small batches after an order is placed.

Customers acknowledge that production may require additional preparation time before dispatch. Estimated production and delivery timelines are provided for reference and may vary depending on demand, logistics, and operational requirements.

Shipping & Delivery

Shipping and delivery timelines are estimates only and should not be considered guaranteed delivery dates.

KitBox shall not be held responsible for delays caused by courier partners, weather conditions, natural disasters, public holidays, government restrictions, strikes, or circumstances beyond our reasonable control.

Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Refund & Return Policy available on the website.

By placing an order, you acknowledge and agree to the terms outlined in the Refund & Return Policy.

Product Usage & Safety

Candles should always be used responsibly and according to the candle care instructions provided.

Customers are responsible for the safe use, handling, and storage of products purchased from KitBox.

KitBox shall not be liable for any injury, damage, loss, or incident resulting from improper use, misuse, negligence, or failure to follow candle safety guidelines.

Intellectual Property

All content available on this website, including but not limited to text, images, product descriptions, graphics, logos, branding elements, and designs, is the property of RedTree or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Third-Party Links

Our website may contain links to third-party websites for informational or convenience purposes.

KitBox does not endorse and is not responsible for the content, products, services, or privacy practices of such third-party websites.

Limitation of Liability

To the fullest extent permitted under applicable law, KitBox and RedTree shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our maximum liability, if any, shall be limited to the value of the order placed by the customer.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts located in Gautam Budh Nagar, Uttar Pradesh, India.

Changes to Terms

KitBox reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Any updates will be posted on this page and will become effective immediately upon publication.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Brand Name: KitBox
Owned By: RedTree
Email: connect@kitbox.in
Location: Greater Noida, Uttar Pradesh, India