Privacy Policy

Last Updated: May 29, 2026

Welcome to KitBox, a premium handmade scented candle brand owned and operated by RedTree. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect personal information including your name, email address, phone number, billing address, shipping address, and order details.

We may also collect technical information such as your IP address, browser type, device information, and website usage data to improve our services and enhance your shopping experience.

Payment transactions are processed securely through trusted payment providers. We do not store your complete debit card, credit card, UPI, or banking details on our servers.

How We Use Your Information

We use your information to process and deliver orders, provide customer support, communicate order updates, improve our website and services, personalize your shopping experience, prevent fraud, and comply with legal obligations.

Where permitted, we may also use your contact information to send product launches, exclusive offers, newsletters, and promotional communications. You may unsubscribe from marketing communications at any time.

Sharing of Information

We may share your information with carefully selected third-party service providers that help us operate our business, including payment gateway providers, shipping and logistics partners, technology providers, analytics services, and marketing platforms.

We share only the information necessary for these services to be performed and do not sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website performance, and enhance your shopping experience.

Most web browsers automatically accept cookies; however, you may modify your browser settings to decline cookies if you prefer. Certain features of the website may not function properly if cookies are disabled.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. These measures include secure hosting infrastructure and encrypted data transmission where appropriate.

While we strive to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal and regulatory requirements, resolve disputes, and enforce our policies.

When information is no longer required, it is securely deleted or anonymized in accordance with applicable business and legal requirements.

Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, update your contact details, or opt out of marketing communications.

To make a request regarding your personal information, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand Name: KitBox
Owned By: RedTree
Email: connect@kitbox.in
Location: Greater Noida, Uttar Pradesh, India